Effective Date: January 1, 2025 | Last Updated: April 16, 2026
Business Identity & Relationship Disclosure
SwiftShift Packers & Movers Pvt. Ltd. is the service provider and contracting entity for the services promoted on this website.
Pentrix Hub may support website operations, advertising responses, and initial lead coordination on behalf of SwiftShift. Company verification document requests can be raised through our official email or WhatsApp channels.
1. Overview
This Communication Policy explains how SwiftShift Packers & Movers Pvt. Ltd. (“SwiftShift,” “we,” “us,” or “our”) communicates with customers and website visitors. It covers the channels we use, when we contact you, expected response times, and how you can control communications from us.
2. Communication Channels
We use the following channels to communicate with customers:
- WhatsApp (+91-88002 54354): Our primary channel for quotes, booking confirmations, updates on moving day, route-status updates where available, and general queries. WhatsApp is a quick way to reach us and get a response.
- Phone (+91-88002 54354): Available 24/7. Recommended for urgent matters or if you prefer a voice conversation.
- Email (letconnect@swiftshiftpackers.online): Used for formal communications, quotation documents, invoices, receipts, company verification requests, and detailed queries. We respond to emails within 24 hours.
- Website contact form: Submissions through our website form are forwarded to our team via WhatsApp for processing. Pentrix Hub may assist with website support and advertising response handling on behalf of SwiftShift. You will receive a response within the same day.
3. When We Contact You
We will contact you in the following situations:
3.1 Before Your Move
- To acknowledge your inquiry or quote request
- To ask follow-up questions about your moving requirements
- To send your detailed quotation
- To confirm your booking, including date, time, and assigned crew details
- To send a reminder 24 hours before your scheduled move
3.2 On Moving Day
- To notify you when the crew is on its way
- To share the driver’s contact number (for intercity moves)
- To share route-status or tracking updates where available for eligible intercity moves
- To update you on any delays or schedule changes
3.3 After Your Move
- To share the final invoice and payment receipt
- To request your feedback on the service
- To address any post-delivery concerns or damage reports
4. Response Times
We aim to respond 24/7:
| Channel |
Expected Response Time |
| WhatsApp |
Within 1–2 hours |
| Phone |
Immediate |
| Email |
Within 24 hours |
| Website form |
Same day |
Our team is available 24/7 to respond to your messages. For moving-day issues, a direct operations contact number is shared in your booking confirmation.
5. TRAI & NDNC Compliance
SwiftShift complies with the Telecom Regulatory Authority of India (TRAI) regulations and the National Do Not Call (NDNC) Registry rules:
- We do not make unsolicited commercial calls or send bulk promotional SMS to numbers registered on the NDNC / DND list.
- All outbound calls and messages from SwiftShift are transactional in nature — related to an active inquiry, booking, or post-service follow-up that you initiated.
- If you have registered on the NDNC list and still receive a call from us, it will only be because you contacted us first (via form, WhatsApp, or phone) and we are responding to your inquiry. This is permissible under TRAI’s Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018.
- We do not use auto-dialers, robocalls, or pre-recorded messages. All calls are made by our team members personally.
5.1 Consent Capture
Your consent to receive communications from us is captured at the point of first contact:
- Website form: When you submit a quote request or contact form on our website, you tick a consent checkbox that reads: “I agree to be contacted by SwiftShift regarding my inquiry via WhatsApp, phone, or email. I have read and agree to the Privacy Policy and Terms & Conditions.”
- WhatsApp: When you initiate a conversation on WhatsApp, your message serves as implied consent to respond on that channel.
- Phone: When you call us, your call serves as implied consent to discuss your inquiry and follow up.
We retain records of consent (form submission timestamps, WhatsApp conversation initiation, call logs) in accordance with our Privacy Policy.
6. Promotional Communication
We do not send unsolicited marketing messages, promotional offers, or bulk SMS/WhatsApp broadcasts to customers without prior consent.
If you have opted in to receive promotional updates, you may receive occasional messages about seasonal offers or new services. You can opt out at any time by:
- Replying “STOP” to any promotional WhatsApp message
- Emailing us at letconnect@swiftshiftpackers.online with the subject “Unsubscribe”
- Telling us on a phone call that you do not wish to receive further promotional messages
Opting out of promotional messages will not affect transactional communications related to your active bookings.
7. Transactional vs. Promotional Messages
To be clear about the difference:
- Transactional messages are directly related to a service you have booked or inquired about — quote replies, booking confirmations, crew updates, invoices, and feedback requests. These cannot be opted out of while you have an active booking.
- Promotional messages are offers, discounts, new service announcements, or seasonal greetings. These are always opt-in and can be stopped at any time.
8. Data in Communications
During our communications with you, we may share or request personal information such as your address, phone number, inventory list, and moving schedule. This data is handled in accordance with our Privacy Policy. We do not share your contact details with third parties for marketing purposes.
9. Recording & Retention
- WhatsApp conversations: Retained for up to 2 years for quality assurance and dispute resolution, then deleted.
- Phone calls: We do not record phone calls. Any notes taken during calls are stored internally and linked to your booking record.
- Emails: Retained for up to 2 years from the date of your last interaction, then archived or deleted.
You can request deletion of your communication records at any time by contacting us. Requests are processed within 30 days, subject to any legal retention obligations.
10. SLA Breach Handling
If we fail to meet the response times stated in Section 4:
- You may escalate directly to our Grievance Officer (see Section 14 below).
- For time-sensitive matters (moving day issues), an escalation contact number is provided in your booking confirmation. This line is monitored around the clock on your scheduled service date.
- If delayed communication from SwiftShift causes you demonstrable inconvenience or financial loss, you may raise this as part of a formal complaint, and we will address it under our Service Policy and Terms & Conditions.
11. Complaints About Communication
If you feel we are contacting you too frequently, using a channel you did not consent to, or sharing inappropriate content, please let us know immediately. We will review and adjust our communication practices within 48 hours.
12. Consumer Rights
Under the Consumer Protection Act, 2019, you have the right to:
- Not be subjected to unfair trade practices, which includes misleading communications or aggressive follow-up calls.
- File a complaint with the Consumer Disputes Redressal Commission if you believe our communication practices are deceptive or harassing.
- Contact the National Consumer Helpline at 1800-11-4000 (toll-free) or visit consumerhelpline.gov.in.
13. Applicable Laws
This Communication Policy is governed by:
- Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018 — NDNC/DND compliance and customer preference categories.
- Digital Personal Data Protection Act, 2023 — Consent requirements for processing personal data in communications.
- Information Technology Act, 2000 — Electronic records and communication.
- Consumer Protection Act, 2019 — Protection against unfair or deceptive communication practices.
14. Grievance Officer
For unresolved communication-related complaints:
- Grievance Officer: Mr. Rahul Sharma, Customer Relations Department
- Email: letconnect@swiftshiftpackers.online (subject line: “Communication Grievance”)
- Acknowledgment: Within 48 hours of receiving your complaint.
- Resolution: Within 30 days.
15. Changes to This Policy
We may update this Communication Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
16. Contact Us
For any questions about how we communicate with you:
Company verification and due-diligence document requests may be raised through the email or WhatsApp channels listed above. Documents are available on request through our official channels.